Buying a chair from OSTA.
The plain terms behind every order: who sells, how an order becomes a contract, delivery, payment, returns and the warranty.
Who sells
OSTA Office Furniture Trading L.L.C, a limited liability company registered in Dubai, trade licence 1656594 issued by the Department of Economy and Tourism. Office 3500-074, Al Saqr Business Tower, Sheikh Zayed Road, Trade Centre 2, Dubai, United Arab Emirates. Email [email protected], WhatsApp +971 54 149 6993. We are the authorised dealer of METTA chairs in the UAE.
Ordering
You choose chairs on this site and send the list to us on WhatsApp or Telegram. That message is a request, not yet a purchase. The order is agreed when we reply in writing with the models, the colours, the total price and the delivery date, and you confirm. Until then either of us can change or cancel it, at no cost.
Prices
Prices are in UAE dirhams, include VAT and are the full price you pay: delivery anywhere in the UAE, assembly at your desk and taking the packaging away are included. The price confirmed in our written reply is the one that applies, even if the site changes afterwards. You receive an invoice in Arabic and English with every purchase.
Delivery
Free to every emirate. We confirm the delivery date with your order, before you pay anything. On the day we bring the chair in, assemble it, set it to your height and take the packaging away.
Payment
On delivery, once the chair is assembled at your desk: in cash, by debit or credit card, or by bank transfer. Paying by card costs the same — we add no surcharge. Nothing is charged before that.
Changing your mind
You can return a chair within seven days of delivery if it is unassembled, unused, in its original packaging and comes with the invoice or warranty card. We assemble on arrival, so ask us to leave the chair in its box if you want to keep this option. Returning the chair to us is up to you and at your cost. We refund within ten days, the same way you paid.
If something is wrong with the chair
If a chair is faulty or not what you ordered, tell us within 14 days of delivery. We collect it at our cost and repair it, replace it or refund you in full — your choice where the law gives you one. After 14 days, faults are handled under the warranty.
Warranty
Given by us, in the UAE. The steel frame of the back and seat is covered for twelve years. The mechanism, gas lift, base and castors are replaced free for five years and at half price for the next seven. Armrests and upholstery are replaced free for three years and at half price for the next nine. The warranty covers use up to twelve hours a day and a user weight up to 150 kg, indoors, and needs the invoice or warranty card. It does not cover damage from misuse, outdoor or wet use, or repairs by someone else. The warranty in full
Your data
We use your name, contact details and delivery address to deliver and look after your order. Privacy policy
Complaints
Tell us first, on WhatsApp or at [email protected]. A person replies, and we answer a complaint in full within three working days. If we cannot resolve it, you can contact the consumer protection service of the Department of Economy and Tourism in Dubai or the UAE Ministry of Economy and Tourism.
Law
These terms are governed by the laws of the United Arab Emirates as applied in Dubai. Nothing here takes away rights you have under UAE consumer protection law.
Last updated 2 October 2026. شروط البيع بالعربية