Twelve years, and we are the ones who honour it.
The warranty on a METTA chair bought from OSTA is given by OSTA, here in the UAE. You are not posting forms to a factory in Türkiye and waiting for an answer in another language. You message us, and we deal with it.
The frame
The steel load-bearing frame — backrest, seat and armrest frames — is replaced free for twelve years. This is what decides whether a chair is still worth sitting in after a decade.
Mechanism and moving parts
Tilt mechanism, gas lift, base and castors: free replacement for five years, then half the price of the part for the seven years after that.
Armrests and upholstery
Armrest mechanisms and upholstery: free replacement for three years, then half the price of the part for the nine years after that.
We come to the chair
You do not carry it anywhere. We come to your desk with the part, fit it, and take the old one away.
Three steps, no forms.
Message us
WhatsApp or Telegram, with a description of the problem, a photo or video, your article code and a copy of the invoice. We reply within three working days.
We identify the part
Usually from the photo. Every chair we sell is a catalogued article at the factory, so parts are ordered by code, not guessed at.
We come and fit it
In Dubai, at a time that suits you. Other emirates by arrangement.
How long a repair takes, in writing.
- Parts people often need — castors, gas lifts, armrest pads — within 7 days of your request; any other part within 14 days.
- We tell you in writing how long a repair will take. If a warranty repair takes more than 7 days, we lend you a similar chair free of charge until yours is back.
- Before a repair we record the chair’s condition and what you told us. A paid repair is agreed with you first — cost, time and its own warranty — and you get an invoice listing the parts we replaced.
- Every repair and every part we fit is guaranteed for at least 15 days, or longer if the part’s own warranty is longer.
- The warranty runs from the day you receive the chair and is extended by the time the chair was out of use for a warranty repair.
- If the same fault is still there after two repairs, you get a new chair of the same model or your money back.
Warranty and repairs: OSTA Office Furniture Trading L.L.C, Office 3500-074, Al Saqr Business Tower, Sheikh Zayed Road, Trade Centre 2, Dubai, UAE · [email protected] · WhatsApp +971 54 149 6993
What a warranty cannot cover.
The warranty covers manufacturing defects. It does not cover natural wear — a mesh back that has carried someone for nine years will look like it — or scratches, cuts, fading and pilling, or damage from an accident.
It applies when the chair is used as intended: up to 12 hours a day, with a load of up to 150 kg, indoors and not in a damp room, and not repaired by anyone other than us or a certified METTA technician. These are the manufacturer’s terms, and we pass them on as they are.
Answers.
Is the warranty valid in the UAE?
Yes. It is given by OSTA, in the UAE, under UAE law. METTA stands behind the manufacturing; we stand in front of it for you.
What happens if a part breaks in year eight?
You message us and we sort it. The frame is covered for twelve years. For a moving part in year eight you pay half the price of the part.
Does it cover office use?
Yes, up to 12 hours a day per chair — the same terms for companies as for everyone else. For desks staffed round the clock, give each shift its own chair.
What if I move to another emirate?
The warranty follows the chair anywhere in the UAE. Outside Dubai we arrange the visit rather than turn up the next day.
What if I sell the chair?
Pass the invoice on with it. The warranty runs from the original purchase date and needs the purchase document.
Do I need to keep the invoice?
Yes. The warranty runs from the date on the invoice and applies only with it, so keep it with the chair.