Twelve years, and we are the ones who honour it.
The warranty on a METTA chair bought from OSTA is given by OSTA, here in the UAE. You are not posting forms to a factory in Türkiye and waiting for an answer in another language. You message us, and we deal with it.
Frame and mechanism
The steel frame and the tilt mechanism are covered for twelve years. These are the parts that decide whether a chair is still worth sitting in after a decade.
Parts at no charge
Gas lift, castors, base, armrests. If one fails in the first five years we replace it for free and fit it ourselves.
Half the cost of the part
After year five you pay half of what the part costs and nothing for the visit or the labour.
We come to the chair
You do not carry it anywhere. We come to your desk with the part, fit it, and take the old one away.
Three steps, no forms.
Message us
WhatsApp or Telegram, with a photo of the problem and your article code. The code is on the sticker under the seat and on your invoice.
We identify the part
Usually from the photo. Every chair we sell is a catalogued article at the factory, so parts are ordered by code, not guessed at.
We come and fit it
In Dubai, at a time that suits you. Other emirates by arrangement.
What a warranty cannot cover.
Upholstery wears. A mesh back that has carried someone eight hours a day for nine years will look like it. Fabric, foam and cosmetic wear are not covered, and neither is damage from an accident or from use the chair was not built for. The structure is what we stand behind, and the structure is what usually outlives the office it stands in.
Answers.
Is the warranty valid in the UAE?
Yes. It is given by OSTA, in the UAE, under UAE law. METTA stands behind the manufacturing; we stand in front of it for you.
What happens if a part breaks in year eight?
You message us and we sort it. The frame is covered for twelve years. For a moving part in year eight you pay half the cost of the part, and nothing for the visit or the work.
Does it cover office use?
Yes, and that includes chairs used in shifts. We do not have a separate, quieter warranty for companies.
What if I move to another emirate?
The warranty follows the chair anywhere in the UAE. Outside Dubai we arrange the visit rather than turn up the next day.
What if I sell the chair?
Tell us and we move it to the new owner. The warranty belongs to the chair, not to the person who paid for it.
Do I need to keep the invoice?
It helps, but the article code under the seat is enough — we keep the record of what we sold and to whom.